A new order arrives
Move from a conversation or shopping cart to a structured delivery request.
E-commerce & Instagram sellers
Local delivery for e-commerce, Instagram and WhatsApp.
Turn orders from your online shop, Instagram or WhatsApp into tracked deliveries, with cash on delivery where needed.
Local delivery Immediate or scheduled Tracking and history
A workflow built around the order.
Add the recipient, address, parcel, instructions and payment to collect where applicable.
One or multiple destinations
Visible statuses throughout the journey
Proof of delivery and COD where supported
Use cases
The situations that call for a courier.
The content focuses on the task at hand, not just the features.
Several orders are ready
Group destinations and track route progress.
The customer pays on receipt
Add the COD amount and track its status with the delivery.
The customer asks where their order is
Check the available status and history instead of making repeated calls.
An order is refused
Find the latest status and available action, then contact support.
You need to reconcile orders
Keep the reference, recipient, proof and COD in one place.
From request to delivery
A simple journey for your team.
The workflow stays the same: prepare the order, add the customer, choose a time and track the delivery.
- Add the pickup point and customer details
- Choose an immediate or scheduled request
- Add multiple destinations if several orders are ready
- Check the result, proof and COD status
Pickup pointAtlas Shop · Maârif
Destination #1Sara B. · Gauthier
Destination #2Yassine K. · Racine
2 destinationsCOD 349 MAD
Review and confirm
Useful features
What this business uses most.
The capabilities highlighted are those actually described for FalconGO.
Orders from multiple channels
Use the same workflow for a website, Instagram, WhatsApp or phone.
COD tracking
Associate the expected amount with each destination.
Multi-stop routes
Add several customers to one request.
Detailed address
Name, phone number, neighbourhood, street, landmark and access details.
Proof of delivery
Use OTP when required by the workflow and keep the history.
Returns and retries
Check the actions available for the current status.
Important conditionFalconGO is not presented here as a warehousing, order fulfilment or nationwide delivery service. This page covers local delivery from your pickup point.
FAQ
Questions — E-commerce & Instagram sellers
Clear answers before your first delivery.
Can I deliver orders received on Instagram?
Yes. The sales channel does not need to be integrated to manually create a delivery using the customer's details.
Can I add several customers?
Yes. You can add multiple destinations to a request and check each one's details before confirming.
Can the customer pay on delivery?
Yes, when the COD workflow is used. Specify the amount to collect and track its status.
Does FalconGO store my products?
FalconGO provides local delivery and does not currently advertise warehousing or fulfilment services.
Next step
Does your next order need a reliable delivery?
Confirm your area, timing and delivery requirements with the FalconGO team.