Enter the amount
Add the amount to collect for each relevant destination.
Cash on delivery
Cash on delivery, tracked from one platform.
Enter the amount to collect, track its status with the delivery and find amounts already collected or still pending.
Amount linked to the destination Collection status Delivery history
To collect1 240 MAD
Collected890 MAD
Pending350 MAD
OrderAmountStatus
FG-1052420 MADCollected
FG-1053350 MADIn progress
FG-1054470 MADScheduled
The COD journey
From creation to reconciliation.
Cash on delivery should stay linked to the order and its operational outcome.
The courier makes the delivery
Payment is requested from the recipient according to the agreed workflow.
The status is updated
Check whether the amount is collected, pending or associated with a failed delivery.
The payout is reconciled
Terms and timing are those confirmed with FalconGO.
Visibility
Know which amount belongs to which delivery.
The dashboard saves you from manually reconciling messages, calls and separate spreadsheets.
- Expected amount per destination
- Amount collected or remaining
- Status of the associated delivery
- History for finding a reference
To collect1 240 MAD
Collected890 MAD
Pending350 MAD
OrderAmountStatus
FG-1052420 MADCollected
FG-1053350 MADIn progress
FG-1054470 MADScheduled
Service terms
COD terms to confirm for your business.
Applicable fees, limits, payout methods and timing are communicated before cash on delivery is activated.
Payout schedule
The applicable payout schedule is communicated before service activation.
Payout method
The available payout method is confirmed with your business.
Applicable fees
Collection fees, return fees and other deductions are presented in advance.
Amount limits
Amount limits and security rules are specified before use.
Refusals and returns
The procedure and any fees are explained for refusals and returns.
Disputes
The support channel and required supporting documents are communicated to the merchant.
Clear termsApplicable fees, limits and payout timing are confirmed with your business before using cash on delivery.
FAQ
Questions about cash on delivery
Clear answers before your first delivery.
What is cash on delivery?
The courier collects from the recipient the amount specified by the merchant when creating the delivery.
Can I track the amount to collect?
Yes. The amount and its status are linked to the delivery, showing what is expected, collected or still pending.
When will I receive the collected money?
The payout schedule and method are confirmed with FalconGO when the service is activated.
What happens if the customer refuses the parcel?
The delivery status is updated. Check the details and contact support to find out the applicable next step, including a return or retry where available.
Next step
Is cash on delivery essential to your business?
Describe your volume, average amounts and areas to receive the applicable terms.